FAQ
Answers to the questions parents ask us most about Melanologie® (pronounced "Melanology") baby skin and hair care, made in-house by the Jenkins family for melanin-rich babies and every family who loves them. 🤎
Melanin-rich baby skin
What does melanin-rich baby skin need?
Melanin-rich skin can lose moisture quickly and often looks dry or ashy when it does. A gentle, pH balanced cleanser that doesn't over-dry, followed by a rich lotion with ingredients like shea butter and coconut oil, helps keep it soft and moisturized. That is the routine we built Melanologie® around.
Who are Melanologie® products for?
We make our products for all melanin-rich babies: Black and brown, Latino, South Asian, mixed and every family in between. And every parent is welcome here. Plenty of families of every shade use them.
Why is my baby's skin ashy?
Ashy skin is usually dry skin, and it shows more on melanin-rich skin. Moisturize right after the bath while skin is slightly damp, and again whenever skin looks dry. Our Incredibly Moisturizing Baby Lotion is made for exactly that.
Eczema-prone skin
Can I use Melanologie® on my baby's eczema-prone skin?
Yes. One out of five brown babies is born with some form of eczema, and one of them is ours. We made our Eczema Relief Cleanser and Body Balm for dry, sensitive, eczema-prone skin. They are gentle cleansing and moisturizing products, not medicines, so if your baby has eczema, keep following your pediatrician's care plan.
What is a good bath routine for eczema-prone skin?
Keep baths short and lukewarm, use a gentle pH balanced cleanser, pat skin dry, and moisturize while skin is still slightly damp. Our Eczema Relief Bundle pairs the cleanser and body balm.
Curly baby hair
How do I care for my baby's curly or coily hair?
Wash gently with our Gentle Sulfate-Free Shampoo or a 2-in-1 Skin & Hair Cleanser, detangle damp hair in small sections with Tangle No More Leave-In Conditioner, and add moisture with Curl Milk or Buttah Whip Conditioner.
What is the best way to detangle curly baby hair?
Work on damp hair in small sections, apply a leave-in like Tangle No More, and comb from the ends up with your fingers or a wide-tooth comb.
Ingredients
What's in Melanologie® products?
Ingredients like colloidal oatmeal, shea butter, coconut oil, aloe, niacinamide and vitamins C & E, depending on the product. Every product page lists the key ingredients and the full ingredient list.
Are Melanologie® products paraben free?
Yes. Our products are paraben, dye and phthalate free. Our cleansers and lotions are also pH balanced.
Who makes Melanologie®?
The Jenkins family. Melanologie® is a Black, family-owned company, and we make our products in-house.
Shopping, shipping and returns
Where can I buy Melanologie®?
Right here at melanologie.com, in every Dollar General store, and at Walmart stores in the Chicago and Atlanta markets. Selection varies by store, and our store locator can help you find one near you.
Do you offer free shipping?
Yes. Orders over $35 at melanologie.com ship free.
What is your return policy?
Our current policy, from our shipping policy: once an order has shipped, we do not accept returns or exchanges, and all sales are final. You may cancel an order before it ships if it has not been packed or staged for shipping. For purchases made at a retailer, please contact the store where you bought it. Questions? Email info@melanologie.com.